Positioning ·

How to measure the impact of branding

You can measure the impact of branding if you set goals before the work starts. Pick four indicators: branded search, direct traffic, inbound leads who already know you, and the price buyers accept. Record where each stands today, then read them again at fixed points over a timeframe agreed in advance.

Why does nobody measure branding?

Because it is usually bought as a deliverable, an identity or a campaign, rather than as a change in how the market sees you. When the work is judged by whether it was delivered, the only question left in the budget meeting is the one nobody can answer: does it bring sales?

Brand effects are slower than a click, and a click is easy to count. So the CEO pays, and nobody can say what changed. Measurement becomes possible the moment you decide, before the work starts, what you expect to move and how you will read it.

What are the four indicators?

We read four, because together they cover what a buyer does before and after they meet you.

  1. Branded search. How many people look for your company by name. It shows that the market has started to remember you. Read it in Google Search Console, as the queries that contain your name.
  2. Direct traffic. Visits that arrive by typing your address or from a bookmark. It is a rough signal, and it is useful when it moves in the same direction as the first.
  3. Inbound leads who already know you. Of the people who contact you, how many arrive already knowing what you do and who you are for. Ask in the first call, and record the answer.
  4. Price accepted. Whether buyers accept your price without asking for a discount because you are unknown. The sales team feels this one first, so record it as their observation at each reading.

How do you set a baseline?

Before anything changes, record where each of the four stands today. The Insight Audit does this in five working days: it reads the numbers from your analytics and Search Console, asks your sales team about the first call, and writes it down.

Without a baseline, any later number is an opinion. With one, the question in the budget meeting changes from “did it work?” to “what moved, and by how much?”.

How long does each indicator take?

They do not move at the same speed, which is why we set the timeframe before the work, not after.

IndicatorWhere to read itWhen it moves
Branded searchGoogle Search ConsoleFirst, once the work is consistent and visible
Direct trafficYour analyticsAfter branded search, in the same direction
Inbound leads who already know youNotes from the first callDuring the programme, usually six to twelve months
Price acceptedYour sales teamLast, and only if the position holds

Timeframes depend on your market, your offer and how often buyers meet you, so we agree them in writing for each client. Research on marketing effectiveness points the same way: brand-building effects build over a longer horizon than short-term activation [1].

What do you do with the result?

At each fixed point we read the four indicators against the baseline, and write down what changed and what we will do next. If nothing moved, we say so, and look at the position before the channel.

That reading is the end of the method: Read, Find, Lead. If you want the baseline first, start with the brand audit in Dubai. If the position is the open question, see brand positioning services.

Sources

  1. Les Binet and Peter Field, The Long and the Short of It: Balancing Short and Long-Term Marketing Strategies, Institute of Practitioners in Advertising, 2013.
  2. Google, Search Console Help: Performance report (Search results), for reading queries that contain your brand name.